Responsible Gaming — Play Smart, Stay in Control
my77 is committed to providing a safe, fair and enjoyable gaming environment for every player across Bangladesh.
Gaming Should Be Fun — Not a Financial Burden
At my77, we believe that online gaming is best enjoyed as a form of entertainment — not as a way to earn income or recover financial losses. The platform is designed to offer exciting cricket betting, slots, live casino and fishing games in a safe digital environment for Bangladeshi players. But we also recognise that, for some people, gambling can become a problem. That is why responsible gaming is not just a policy at my77 — it is a core part of how we operate.
All players are encouraged to treat gaming budgets the same way they would any other personal entertainment expense — set a clear limit, stick to it, and never chase losses. If at any point gaming stops feeling like fun, my77 provides a range of tools and support options to help you regain control or step back entirely from the platform.
Responsible Gaming Tools Available at my77
The following tools are available to all registered players and can be activated through your account settings or by contacting the support team at [email protected].
Deposit Limits
Set daily, weekly or monthly deposit caps to keep your spending in check.
Session Timers
Receive automatic alerts after a set playtime so you stay aware of time spent.
Self-Exclusion
Exclude yourself from my77 for 30 days up to permanent — no exceptions during the period.
Reality Checks
Pop-up reminders of how long you have been playing and your net result in the session.
Cool-Off Period
Take a short break from the platform — 24 hours, 7 days or 30 days — without a full exclusion.
Account Closure
Request permanent account closure at any time by contacting support via email.
How to Activate Each Tool
Each responsible gaming tool is designed to be straightforward to use. Here is how each one works and what to expect after activation.
Setting a Deposit Limit
Log in to your my77 account and navigate to Account Settings. Select the Deposit Limits option and choose a daily, weekly or monthly cap in Taka. Limits take effect immediately once confirmed. Increases to an existing limit require a cooling-off period of at least 24 hours before they come into force, giving you time to reconsider. Decreases take effect straight away.
Activating Session Reminders
In Account Settings, enable Session Reminders and choose your preferred alert interval — 30 minutes, 1 hour or 2 hours. When the interval elapses, a notification will appear on screen showing your total session time and your net gaming balance for the session. You may dismiss the reminder and continue, or choose to end your session from the prompt.
Taking a Cool-Off Break
A cool-off period temporarily suspends your ability to log in and place bets without permanently closing your account. Select the cool-off duration — 24 hours, 7 days or 30 days — from Account Settings or request one via email support. During the cool-off period you will not receive any promotional communications from my77. Your account balance is preserved and accessible once the period ends.
Requesting Self-Exclusion
Self-exclusion is the strongest tool available and is intended for players who feel they need a significant break from gaming. Self-exclusion periods range from 30 days to permanent. During self-exclusion you cannot log in, deposit, bet or receive promotional communications. To activate self-exclusion, go to Account Settings or email [email protected] with the subject line 'Self-Exclusion Request' and your registered mobile number. my77 will action the request within 24 hours. Any balance remaining at the time of exclusion will be held and returned to you at the end of the exclusion period, subject to identity verification.
Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gaming has moved from entertainment to a harmful habit. If you recognise any of these in your own behaviour, we encourage you to use the tools above or reach out to our support team.
- Spending more money on gaming than you originally planned, or more than you can afford to lose.
- Chasing losses — continuing to deposit and bet in an attempt to recover money you have already lost.
- Neglecting work, studies, family or daily responsibilities because of time spent gaming.
- Borrowing money or selling personal items to fund gaming activity.
- Feeling anxious, irritable or restless when unable to access the platform or when trying to cut back.
- Hiding gaming activity from family members or close friends due to embarrassment or fear of their reaction.
Age Restriction — 21+ Only
my77 is strictly for adults aged 21 and over. Players must be 21 years or older to register an account, make a deposit or place any bet on the platform. During registration, players confirm that they meet the minimum age requirement. my77 may request official identification at any point to verify a player's age, particularly before processing withdrawal requests. If a player is found to be under 21, the account will be closed immediately, all pending transactions cancelled and any winnings forfeited.
If you are aware of a minor who may have registered on the platform, please contact the my77 support team immediately by email at [email protected]. my77 takes underage gambling extremely seriously and will act swiftly on any credible report.
Tips for Keeping Gaming Safe and Enjoyable
Whether you are new to online gaming or have been playing for years, these simple habits make a meaningful difference in how you experience the platform.
- Set a fixed gaming budget before you start each session — treat it the same as any other leisure expense like eating out or watching a match. Once the budget is used, stop playing for the day.
- Never play when you are emotionally distressed, upset, tired or under the influence of alcohol. Decisions made in these states are often ones you will regret.
- Take regular breaks during gaming sessions. Step away from the screen, get some water and return with a clear head. Session timers on my77 can help you remember to do this.
- Remember that every game on my77 is governed by a certified Random Number Generator — no strategy guarantees a win, and no outcome is "due". Winning and losing are both normal parts of gaming.
- Talk openly with someone you trust — a friend or family member — about your gaming habits. Keeping it secret is often the first sign that gaming has crossed a boundary.
Need Help? We Are Here for You
If you feel that gaming is having a negative impact on your life — whether financially, emotionally or socially — please do not wait. Reaching out early gives you the best chance of resolving the situation before it escalates. my77's support team handles all responsible gaming requests with full confidentiality and without judgement.
Contact my77 Responsible Gaming Support
Send an email to [email protected] with the subject line 'Responsible Gaming' along with your registered mobile number. Describe what you are experiencing and what kind of help you need — whether that is activating a deposit limit, taking a cool-off break or requesting full self-exclusion. Our team will respond within 24 hours and will guide you through the process with care and discretion.
[email protected]There is no gaming session, deposit amount or VIP tier that is worth your financial security or personal wellbeing. If gaming has stopped being fun, the right move is to stop — and my77 will support you in doing that.
Play Responsibly with my77
Enjoy cricket betting, slots and live casino at my77 — always within your limits and always in control.
21+ only. Play responsibly. Gaming involves financial risk.