my77 Frequently Asked Questions
Everything you need to know about registration, payments, games, bonuses and safe gaming at my77 — Bangladesh's trusted online gaming platform.
This page brings together the most common questions from my77 players across Bangladesh — from opening your first account and topping up via bKash or Nagad, to understanding bonus wagering requirements, placing cricket bets on BPL matches, and using our responsible gaming tools. If you cannot find the answer you are looking for, email our support team at [email protected].
Cricket & Sports
BPL, IPL, T20 World Cup and more covered.
Deposits & Withdrawals
bKash, Nagad, Rocket and bank transfer supported.
Bonuses & Promotions
Welcome bonus, free spins and loyalty rewards explained.
Security & Fair Play
SSL encrypted, RNG certified games, 21+ only.
Account & Registration
How do I register an account on my77?
To register on my77, visit the site and click the sign-up option, then enter your mobile number, create a password and confirm you are aged 21 or over. The process takes under two minutes. You will need a valid Bangladeshi mobile number to receive your verification code. Once verified, your account is active and you can make your first deposit via bKash, Nagad or Rocket.
What documents do I need for KYC verification on my77?
my77 may request identity verification before processing your first withdrawal. Accepted documents include your National ID card (NID), a valid passport, or a driving licence. You may also be asked to provide a photo of the mobile wallet (bKash or Nagad) used for deposits, to confirm the account belongs to you. Upload clear images via email to [email protected]. KYC is a standard security measure to protect your account.
I forgot my my77 password — how do I reset it?
If you have forgotten your my77 password, use the 'Forgot Password' link on the login page. Enter your registered mobile number and you will receive a one-time reset code via SMS. Enter the code, then set a new password of at least eight characters. If you do not receive the SMS within a few minutes, check that the number entered matches your registered mobile and contact [email protected] if the issue persists.
Can I have more than one my77 account?
No — each player is permitted exactly one my77 account. Creating multiple accounts to claim bonuses more than once is a violation of the Terms and Conditions and will result in all accounts being closed and any winnings being forfeited. If you believe a duplicate account has been created in your name without your consent, contact [email protected] immediately so it can be investigated.
How do I close my my77 account permanently?
To permanently close your my77 account, email [email protected] with the subject line 'Account Closure Request' from the email or mobile number associated with your account. Include your registered mobile number and a brief reason for closure. Any remaining balance will be processed for withdrawal to your registered payment method before the account is closed, subject to identity verification. Account closure requests are typically actioned within 48 hours.
Deposits & Withdrawals
How do I deposit money on my77 using bKash?
To deposit via bKash on my77, log in to your account and select the deposit option. Choose bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and follow the on-screen instructions to complete the payment from your bKash wallet. Deposits via bKash are processed instantly in most cases. Always use the official payment details shown in your account — never send money to an unofficial number.
How long does a my77 withdrawal take when using Nagad?
Withdrawals to Nagad on my77 are typically processed within 1 to 4 hours once your request has been approved. Processing time may extend to 24 hours during peak periods or if additional verification is required. The minimum withdrawal amount is ৳500. To ensure fast processing, make sure your Nagad account is registered under the same name as your my77 account.
What is the minimum deposit amount on my77?
The minimum deposit on my77 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket and Upay. Bank transfers may have a higher minimum threshold. There is no maximum deposit limit, but very large deposits may require additional verification for security purposes. Always check the current deposit limits displayed in the cashier section of your account, as these may be updated from time to time.
Are there any fees for depositing or withdrawing on my77?
my77 does not charge any platform fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges, which are outside my77's control. Always check the fee schedule of your chosen payment provider before initiating a transfer. If a withdrawal is returned due to incorrect account details provided by you, a re-processing fee may apply.
Can I withdraw to a different mobile wallet than the one I deposited with?
For security reasons, my77 requires withdrawals to be processed to the same payment method used for your most recent deposit. This anti-money-laundering policy protects both you and the platform. If you need to withdraw to a different wallet due to a change in circumstances, contact [email protected] in advance to explain the situation and complete any required verification steps before requesting the withdrawal.
Games & Gameplay
Can I bet on BPL cricket matches on my77?
Yes — my77 covers Bangladesh Premier League (BPL) matches as well as IPL, T20 World Cup, ICC tournaments and international Bangladesh Tigers fixtures. You can bet on match winners, top batsman, total runs, individual innings scores and a wide range of in-play markets during live matches. Cricket markets go live shortly before the toss and remain active throughout the match, with odds updated in real time.
Are the slot games on my77 fair and certified?
All slot games available on my77 use certified Random Number Generator (RNG) technology, which means every spin outcome is entirely random and cannot be predicted or manipulated. Games are sourced from established international providers such as Pragmatic Play and Spribe. Return-to-player (RTP) percentages for each slot are set by the game provider and are consistent with industry standards, typically ranging from 94% to 97%.
Can I play my77 games on my Android or iPhone?
Yes — my77 is fully optimised for mobile play on both Android and iPhone. The platform runs in your mobile browser without the need to download a separate app. Simply open my77.ws in Chrome on Android or Safari on iOS, log in and start playing. The mobile layout is designed to make navigating cricket betting, slots, live casino and fishing games comfortable on any phone screen size.
What live casino games are available on my77?
my77's live casino section features real-time games streamed with professional dealers, including Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Teen Patti and game-show style titles from Evolution Gaming and Ezugi. Games run 24 hours a day, seven days a week, with tables catering to a wide range of stake levels — from casual low-stake tables to high-limit VIP options.
What is the minimum bet for cricket on my77?
The minimum bet for cricket markets on my77 is ৳50 per selection. Maximum bet limits vary depending on the match, the specific market and current odds — higher-profile fixtures such as Bangladesh vs India T20 internationals typically carry higher maximum limits. Pre-match and in-play maximum limits may differ. Check the bet slip for the current limits on any specific market when placing your bet.
Bonuses & Promotions
What welcome bonus does my77 offer to new players?
my77 offers a welcome bonus to newly registered players who make a qualifying first deposit. The bonus amount and percentage match are displayed on the promotions page at the time of registration — offers are updated periodically and may vary. To claim the welcome bonus, opt in during the deposit process. The bonus is credited to your account once the qualifying deposit has been confirmed.
What are the wagering requirements for my77 bonuses?
Wagering requirements on my77 bonuses specify how many times the bonus amount must be played through before any winnings derived from bonus funds can be withdrawn. The exact rollover multiplier is shown in the bonus terms at the time of the offer. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in total bets using the bonus balance before withdrawing bonus-derived winnings. Deposits made without opting into a bonus are never subject to wagering.
Do free spins winnings on my77 have wagering requirements?
Winnings generated from free spins on my77 are credited as bonus funds and are subject to wagering requirements before they can be withdrawn as real money. The applicable wagering multiplier for free spin winnings is stated in the promotion's terms and conditions. Free spins are typically awarded on selected slot titles — check which games are eligible when a free spin promotion is active, as wagering on ineligible games may not count toward the rollover.
Can I use a bonus on cricket betting as well as casino games?
Whether a my77 bonus can be used on cricket betting, casino games or both depends on the specific promotion. Some bonuses are sports-only, some are casino-only, and some allow both. The promotion description will clearly state which product categories are eligible. If you are unsure whether cricket bets or slot spins will count toward your wagering requirement, check the bonus terms or contact support before placing bets with bonus funds.
Safety & Responsible Gaming
Is my77 safe to use in Bangladesh?
my77 operates as a secure online gaming platform using SSL encryption to protect all data transmitted between your device and the platform. Player funds are held separately from operational funds. All games use certified RNG technology to ensure fair outcomes. my77 is designed specifically for the Bangladesh market and processes payments via trusted local methods including bKash, Nagad and Rocket. Players are encouraged to use the platform responsibly and within their personal financial means.
What is the minimum age to play on my77?
The minimum age to register and play on my77 is 21 years old. This applies to all products on the platform — sports betting, live casino, slots, crash games and fishing games. Players must confirm at registration that they meet the 21+ age requirement. my77 may request official identification such as a National ID card or passport at any point to verify age. Any account found to belong to a person under 21 will be closed immediately.
How do I self-exclude from my77 if gambling is becoming a problem?
To self-exclude from my77, go to Account Settings and select the self-exclusion option, choosing a period from 30 days up to permanent exclusion. Alternatively, email [email protected] with the subject 'Self-Exclusion Request' and your registered mobile number. Self-exclusion takes effect within 24 hours. During this period you cannot log in, deposit or receive promotional communications. Any balance at the time of exclusion will be returned to you after the period ends, subject to identity verification.
Can I set a deposit limit to control my spending on my77?
Yes — my77 allows you to set daily, weekly or monthly deposit limits directly from your account settings. Once a limit is set and confirmed, it takes effect immediately. If you wish to increase an existing limit, a mandatory cooling-off period of at least 24 hours applies before the increase comes into force, giving you time to reconsider. Decreasing a limit takes effect right away. Deposit limits are one of the most effective tools for keeping gaming within your budget.
Where can I get help if I think I have a gambling problem?
If you feel that gambling is negatively affecting your life, my77's support team is available to help — email [email protected] with the subject 'Responsible Gaming' and describe what you are experiencing. The team can activate self-exclusion, deposit limits or a cool-off period on your behalf. You are also encouraged to speak with a trusted friend or family member. my77's full responsible gaming guide is available at /responsible-gaming and contains detailed information on all available tools and support options.
Ready to Play on my77?
Join thousands of Bangladeshi players enjoying cricket betting, live casino and slots — securely and responsibly.
21+ only. Play responsibly. Gaming involves financial risk.