my77 Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains what we collect, why we collect it, and how it is kept secure.
Introduction
my77 operates as an online gaming platform serving players across Bangladesh. We are committed to protecting the privacy of every person who creates an account or uses any service on the platform. This Privacy Policy explains what personal data my77 collects, the purposes for which it is used, how it is stored and protected, and the rights available to you in relation to your data.
By registering an account or continuing to use the my77 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, you should not use the platform. This policy is to be read alongside the my77 Terms and Conditions, which govern the overall use of the platform.
Identity Data
Name, date of birth, mobile number used for registration.
Financial Data
bKash, Nagad, Rocket numbers and transaction history.
Location Data
City and region inferred from registration and login activity.
Device Data
Device type, browser, OS version and IP address for security.
Information We Collect
my77 collects personal data through several channels: directly from you when you register and use the platform, automatically when you interact with the website, and from third-party payment processors used to handle deposits and withdrawals. The categories of data my77 may collect include the following.
Registration Information
When you create a my77 account, you provide your name, date of birth, mobile phone number and any other information required during the registration process. This information is used to establish and verify your identity, ensure you meet the 21+ age requirement and manage your account. my77 may request additional documentation at any stage to complete KYC verification, particularly before processing larger withdrawals.
Financial Transaction Data
All deposit and withdrawal transactions are processed through approved payment methods including bKash, Nagad, Rocket, Upay and Dutch-Bangla Bank. When you make a deposit or request a withdrawal, my77 receives transaction reference data from the payment processor to confirm and reconcile the transaction. my77 does not store your full mobile banking PIN or password. Only the mobile number associated with your payment account and transaction identifiers are retained.
Usage and Technical Data
my77 automatically collects certain technical information each time you access the platform. This includes your device type, operating system version, mobile browser type, IP address, the pages you visit, the games you play, the time and duration of your sessions, and error logs. This data is used to maintain platform security, detect fraud or prohibited conduct, diagnose technical issues and improve the overall performance of the platform.
Communications Data
When you contact my77 support by email or through any other written channel, the content of your message, your contact details and the history of your correspondence with the support team are stored. This data is used to respond to your enquiry, maintain a record of support interactions and improve the quality of the support service. my77 may also send you transactional communications such as deposit confirmations, withdrawal notifications and security alerts.
How We Use Your Information
my77 uses personal data only for the purposes described below. We do not use your data for any purpose that was not disclosed to you at the time it was collected, and we do not sell personal data to third parties for marketing or commercial purposes.
- Account creation and management — to register your account, verify your identity and age, and maintain your account in accordance with the Terms and Conditions.
- Payment processing — to process your deposits and withdrawals through bKash, Nagad, Rocket and other approved payment channels and to maintain accurate transaction records.
- Security and fraud prevention — to detect, investigate and prevent fraudulent activity, account takeovers, money laundering and any other prohibited conduct on the platform.
- Responsible gaming — to monitor betting patterns and flag activity that may indicate a problem gambling situation, and to apply deposit limits, session timers and self-exclusion requests in accordance with the player's instructions.
- Platform improvement — to analyse aggregated usage patterns, diagnose technical errors and improve the performance, stability and content offering of the my77 platform.
- Customer support — to respond to your enquiries, resolve disputes, and maintain a record of your communication with the my77 support team.
Sharing of Your Information
my77 does not sell, rent or otherwise transfer your personal data to unaffiliated third parties for their own commercial use. Personal data may be shared with third parties only in the limited circumstances described below.
Payment Processors
Transaction data is shared with our approved payment processing partners — including bKash, Nagad and Rocket — solely to execute your deposit or withdrawal request. These partners are contractually bound to use your data only for the purpose of processing the specific transaction and are not authorised to use it for any other purpose.
Game Providers
Games on my77 are supplied by certified third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi and others. To deliver game content and calculate outcomes, your account identifier and session data are passed to the relevant game provider's platform. Game providers operate under their own data protection obligations and are not permitted to use your data for purposes outside the game delivery context.
Legal Obligations
my77 may disclose your personal data to competent authorities, regulators or law enforcement agencies where required to do so by applicable law, court order or binding regulatory direction. In such cases, my77 will disclose only the minimum data necessary to comply with the legal obligation and will, where legally permissible, inform you of the disclosure.
Cookies and Tracking Technologies
my77 uses cookies and similar tracking technologies to deliver and maintain the platform. A cookie is a small text file placed on your device when you visit a website. The cookies used by my77 fall into two categories.
Essential Cookies
Essential cookies are required for the platform to function. They maintain your login session, preserve your settings and enable secure payment processing. Without essential cookies, core platform features will not work correctly. These cookies cannot be disabled while you are using my77.
Analytics Cookies
Analytics cookies collect aggregated, anonymised information about how players use the platform — which pages are visited most often, how long sessions last, and which game categories attract the most engagement. This data does not identify you personally and is used only to improve platform performance and the overall player experience.
Most mobile browsers allow you to manage cookie preferences through the browser's settings menu. Disabling essential cookies will impair your ability to use the platform. Disabling analytics cookies will not affect your ability to play games or access your account.
Data Security and Retention
my77 applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. All data transmitted between your device and the my77 platform is protected by SSL encryption. Access to personal data within my77 is restricted to staff who require it to perform their specific job functions and is governed by internal access controls.
my77 retains personal data for as long as your account is active and for such additional period as is required by applicable law or necessary to fulfil legitimate business purposes including the resolution of disputes, enforcement of the Terms and Conditions, fraud prevention and compliance with legal obligations. When personal data is no longer required for these purposes, it is securely deleted or anonymised.
Data Breach Response
In the event of a personal data breach that poses a risk to your rights, my77 will take prompt remedial action and will notify affected players as soon as reasonably practicable. my77 maintains an internal incident response procedure for handling data security events and reviews this procedure periodically to reflect current best practices.
Your Rights Regarding Your Personal Data
As a player on the my77 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the my77 support team by email at [email protected] with your registered mobile number and a description of your request.
- Right of access — you may request a copy of the personal data my77 holds about you at any time. my77 will respond to a verified access request within a reasonable timeframe.
- Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. Identity verification may be required before corrections are applied.
- Right to erasure — you may request that my77 delete your personal data. This right is subject to limitations where retention is required by law or is necessary to resolve an outstanding dispute or enforce an agreement.
- Right to object to processing — you may object to my77 processing your personal data for direct marketing purposes. If you no longer wish to receive promotional communications from my77, you may opt out at any time by contacting support.
- Right to data portability — you may request that my77 provide your personal data in a structured, commonly used format so that it can be transferred to another service provider where technically feasible.
my77 will acknowledge all data rights requests within 48 hours of receipt and will aim to resolve them within 30 days. Requests that are complex or involve large volumes of data may require additional time, in which case my77 will inform you of the expected resolution timeframe.
Children's Privacy and Policy Updates
my77 is strictly for adults aged 21 and over. The platform does not knowingly collect personal data from any person under the age of 21. If my77 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on the platform, please contact the support team immediately by email at [email protected].
my77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or platform functionality. When a material change is made to this policy, the revised version will be posted on this page with an updated effective date. Players are encouraged to review this policy periodically. Continued use of the platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how my77 handles your personal data, please contact our support team. All privacy-related enquiries are handled by email only.
Email: [email protected] — please include your registered mobile number in all privacy-related correspondence so our team can locate your account and respond promptly.
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